Archive

Trade bodies and property firms have strongly welcomed the recommendations for root and branch reform of the agency industry - and...

The dust may have settled on the government’s recent announcement regarding housing and property complaints, but opinion is still split on...

The man who is leading the government’s efforts to reform the house buying process will be one of the speaker at...

The Property Ombudsman has urged the government to bring the new homes build sector under consumer redress. New builds are not currently...

The Property Redress Scheme says it’s recruited another 1,750 members following the shake-out last week when one of its rival redress...

The redress scheme which formally quit the housing sector admits some estate agencies may have missed its deadline - and are thus...

The government has revised its guidance to agents over redress schemes - amending it to take account of the fact that...

The National Trading Standards Estate Agency Team has this morning issued a warning to agents that they must be signed up to...

One of three schemes with government backing to offer redress for complaints about estate and letting agents has reignited the debate...

One of the three official redress bodies serving the estate and lettings agency industry has conducted a survey of complaints across...

The battle to become the single ombudsman service after the government rationalises the redress system across housing has taken an unexpected...

The Property Ombudsman, Katrine Sporle, is to hold a briefing on the government’s redress reform on Wednesday - five days before...

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

Ombudsman Services, which recently announced it was quitting its role as one of three approved redress schemes for estate and lettings...

This week I carry out a question and answer session with one of the most high-profile names in property. Isobel Thomson has...

One of the three government-approved redress schemes for estate and letting agents says it’s quitting the sector this year - but...

The government says it is going to look at “bold options” to improve consumer redress across all aspects of housing -...

A gathering of Royal Institution of Chartered Surveyors has called on the industry to unite and improve the buying and selling process...

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

The story of the week has been the first steps of a trade body to represent independent estate agents - as...

New software has been devised which can allow users to identify individual properties that have been ‘portal juggled’ - de-listed and...

The Royal Institution of Chartered Surveyors is the latest body within the industry to warn its members against portal juggling. Following statements...

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

A consumer champion says a new privatised system of Alternative Dispute Resolution, being introduced in October, threatens to create ‘complaints chaos’...